AI

In this episode of The Association Insights Podcast, we wrap up our August series on artificial intelligence with a standout example of AI in action. Host Colleen Gallagher sits down with Dave Dellin, Chief Executive Officer of the American Paint Horse Association (APHA), to explore how a tech-forward mindset is transforming a legacy association.  From reducing call volume to enhancing 24/7 member support, Dave shares how APHA’s AI-powered chatbot, BeccaBot, is making life easier for both members and staff—and what’s next as they plan to use AI across their digital ecosystem. Whether you're leading a small staff or managing a large membership base, this episode offers smart, grounded insights into how associations can implement AI with intentionality, purpose, and clear member value.

In this episode of The Association Insights Podcast, we kick off our August series on artificial intelligence with a powerful real-world example of how small-staff associations can lead with strategy, innovation—and confidence. Host Meghan Henning sits down with Cathy Lada, D.Sc., CAE, Chief Marketing & Membership Officer at the American Alliance of Orthopaedic Executives (AAOE), to explore how her team is thoughtfully integrating AI to enhance member experience, streamline operations, and unlock time-saving value across the organization. 🎧 Whether you’re just starting to explore AI tools or ready to build your first custom GPT, this episode offers clear, practical insights from someone who’s been there—and is doing the work every day.